Privacy Policy

 

This Privacy Policy (“Policy”) describes how Qawra Palace Resort & Spa (“we,” “us,” or “our”) collects, uses, and protects the personal data you provide to us when you visit our website, make reservations, or use our services. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with the General Data Protection Regulation (GDPR) and Maltese data protection laws.

• Information We Collect

 

1. Personal Data: We may collect personal data such as your name, email address, phone number, postal address, and payment details when you make a reservation, sign up for newsletters, or communicate with us.

 

1. Usage Data: We may collect information about your interactions with our website, including the pages you visit, the links you click, and your IP address.

 

1. Cookies: We use cookies and similar tracking technologies to enhance your experience on our website and to analyze trends, administer the website, track users’ movements around the site, and gather demographic information about our user base.

• How We Use Your Information

 

1. We may use the personal data we collect for various purposes, including but not limited to:

 

• Processing reservations and payments
• Communicating with you about your reservation and providing customer support
• Sending you promotional offers, newsletters, and other marketing communications
• Analyzing website usage and trends to improve our services and user experience
• Complying with legal and regulatory requirements

• Legal Basis for Processing

 

1. We process your personal data based on the following legal grounds:

 

• Your consent, which you may withdraw at any time
• The performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, such as improving our services and maintaining the security of our website.

• How We Protect Your Information

 

1. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

 

1. We use updated technology to encrypt sensitive information transmitted between your browser and our website.

 

1. Despite our efforts to protect your personal data, we cannot guarantee the security of information transmitted over the internet. You transmit information to us at your own risk.

• Sharing of Information

 

1. We may share your personal data with third-party service providers, business partners, and other parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential and comply with the GDPR.

 

1. We may also disclose your personal data when required by law, in response to lawful requests by public authorities, or to protect our rights, property, or safety, or the rights, property, or safety of others.

• International Data Transfers

 

1. If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

• Your Rights

 

1. You have the right to access, update, or delete your personal data at any time. You may also object to or restrict the processing of your data and have the right to data portability.

 

1. You can exercise your rights by contacting us at [email address] or [phone number].

 

1. You have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta if you believe that your data protection rights have been violated.

• Children’s Privacy

 

1. Our website is not intended for children under the age of 18, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so that we can delete the information.

• Changes to this Privacy Policy

 

1. We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of a revised Privacy Policy means that you accept and agree to the changes.

• Contact Us

 

1. If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email address] or [phone number].